What a subscription covers
A subscription grants access to our organized IPTV channel categories for the plan length you purchase: monthly, six months, or annually, at the pricing shown on the pricing page. Access begins once we confirm payment and send activation details, and continues for the length of the plan you selected.
We recommend confirming your device compatibility and internet connection before purchasing, since we cannot retroactively guarantee performance on hardware or connections that were not suitable for the service in the first place.
Acceptable use
Subscriptions are intended for personal, household viewing by the customer and their household, not for commercial redistribution, public performance in a venue, or reselling access to third parties. Sharing your login credentials outside your own household, or using the service in a way that disrupts other customers, such as attempting to run far more simultaneous streams than your plan supports, may result in suspension.
We reserve the right to suspend accounts that we reasonably believe are being used for commercial redistribution or resale.
Renewals and payment
Plans are prepaid for a fixed period and do not automatically charge a saved payment method at renewal. You choose to renew, and pricing at renewal follows the same rates shown on the pricing page unless we have updated pricing generally, in which case the updated page reflects the current rate.
We do not offer partial refunds for unused time remaining on an active plan.
Service limitations we want you to understand upfront
Streaming quality depends on factors outside our full control, including your internet connection, Wi-Fi signal strength, device hardware, general internet congestion, and the individual channel source. We do not guarantee uninterrupted or error-free streaming at all times, and no honest IPTV provider realistically can.
What we do commit to is responding to support requests, helping you troubleshoot issues on our side and yours, and being transparent when a problem is outside what we can control.
Device compatibility and support
We provide setup guidance for common devices including Firestick, Android TV, Samsung TV, LG TV, Apple TV, MAG boxes, Windows, Mac, Android phones, and iPhone. Support is delivered remotely through WhatsApp, phone, or email; we do not provide in-person installation visits.
If your device is unusual or discontinued, tell support before subscribing so we can confirm honestly whether we can realistically help you set it up.
Suspension and termination
We may suspend or terminate access for confirmed misuse of the service, including credential sharing outside a household or attempted commercial resale, or for non-payment at renewal. We will generally attempt to contact you through your provided WhatsApp number or email before taking action where practical.
You may stop using the service at any time simply by not renewing; there is no formal cancellation process required for a prepaid plan that is naturally expiring.
Changes to these terms
We may update these terms as the service evolves. Continued use of an active subscription after an update means you accept the revised terms. Material changes affecting existing customers will be communicated where practical.
