Information we collect
When you contact us on WhatsApp, by phone, or by email, we may collect your name, phone number, email address, device type, subscription preference, and the content of your messages, including screenshots you choose to send us for troubleshooting. We do not operate a website account system, membership login, or contact form, so we do not collect information through those channels because they do not exist on this site.
Standard website hosting logs, such as IP address and browser type, may be recorded automatically by our hosting and content delivery infrastructure for basic security and performance purposes, as is normal for most websites.
How we use your information
We use the information you share to respond to questions, recommend a suitable plan, activate and manage your subscription, provide setup and troubleshooting support, and send renewal reminders. We do not use your contact details for unrelated marketing campaigns beyond service-related communication such as renewal reminders.
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
How long we keep information
We retain support conversation records and account details for as long as reasonably necessary to provide ongoing support, manage renewals, and meet basic accounting obligations. If you ask us to delete your information and you no longer have an active subscription that requires us to retain it, we will do so within a reasonable timeframe.
We do not indefinitely retain data with no operational purpose.
Third-party services
We use standard website hosting and content delivery services to run this site, which may process basic technical request data as part of normal internet infrastructure. We do not currently run third-party advertising trackers or sell audience data to advertising networks. If that changes in the future, we will update this policy to reflect it accurately rather than leave outdated claims in place.
Your rights and how to exercise them
You can ask us, at any time, to tell you what information we hold about you, correct inaccurate details, or delete your information where we are not required to retain it for an active subscription or legitimate business record-keeping. Message us on WhatsApp or email support@iptvdubai4k.live with your request, and we will respond directly.
We do not have an automated self-service data portal at this time; requests are handled personally through support.
Changes to this policy
If our data practices change, for example if we introduce a website account system or a contact form in the future, we will update this page to reflect the change accurately rather than leave it describing features that do not exist. The date at the top of this page reflects the most recent update.
